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FREQUENTLY ASKED QUESTIONS (FAQs)
FOR PERSONAL CLIENTS
What does menopause coaching involve?
Menopause coaching is a practical, personalised approach to helping you understand what’s going on in your body and what you can do to feel more in control. It’s not one-size-fits-all — we look at your specific symptoms, lifestyle, challenges and goals. Together, we explore what’s most important to you right now — improving sleep, managing mood swings, finding the right support for HRT, or just understanding what stage of menopause you’re in.
Even in just one session, you’ll come away with:
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A clearer understanding of what’s happening hormonally and why you feel the way you do
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Practical, manageable steps you can start taking straight away
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Targeted advice based on your health, needs and preferences
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A sense that you’re not alone in this — and that change is possible
Is the coaching fully online?
Yes, all sessions are held online, so you can access support from anywhere at a time that suits you.
How do I book?
Head over to my Services page for the booking links.
What does it cost?
Prices start from just £47 for a single session, with package options available for ongoing support. You can choose a plan that works best for your needs.
What packages do you offer?
My 12-week transformation programme is your personalised roadmap to achieving the perimenopause transformation you've been longing for.
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It's designed to get you feeling strong, resilient and confident in 12 weeks or less so that you can overcome your menopause symptoms and challenges and have the energy to pursue an active life whilst safeguarding your future health. Find out more here
What if I don’t feel ready to commit to a package?
That’s completely okay! You don’t have to commit to a full programme to start getting support. A single session can still give you valuable insights, personalised guidance and practical steps you can start implementing straight away. Many clients begin with a one-off session and leave feeling clearer, more empowered, and ready to take action — whether they decide to continue or not.
Can I talk to you before I book?
Of course! Use this link to book a call.
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It's an opportunity for me to let you know how I work and to find out about your needs and goals. It's also a chance for you to see if I'm the right coach for you and to ask any questions you have. I’d love to hear from you!
What payment methods do you accept?
I accept payment by credit card, PayPal and also Clearpay and Klarna so you can pay by instalments.
How long are sessions?
This is different for each service I offer. Take a look at my Services page to find out more about the different options available.
What do I need to prepare before a session?
You will be sent a questionnaire to complete so that you can tell me about your current symptoms and challenges.
What if I’m unsure if this is right for me?
What is your Cancellation/Refund policy?
Individual coaching session fees are charged at the time of booking via my online booking system.
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If you can no longer attend a booked session, the usual procedure is that we agree to rearrange your session for another date. You should provide at least 24 hours notice to me via email. If 24 hours notice is not given, your session will be cancelled and no refunds will be provided.
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If for any medical reason you are no longer able to complete any coaching sessions, you will be given a refund. We will ask for proof from your doctor.
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For my 12-week programme, please book in for a call so that we can discuss the payment options and cancellation/refund policies.
What resources and materials do you provide?
For individual sessions I will email you lots of helpful resources and materials afterwards, depending on your needs.
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My programme includes an online portal where all your resources and materials are available and yours to keep.
FOR CORPORATE CLIENTS
Do you offer workplace training or talks on menopause?
Yes! I deliver informative, inclusive, and evidence-based sessions for workplaces designed to raise awareness, support employees and equip managers with the tools they need. Get in touch for a quote.
What topics do you cover in your workplace sessions?
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I offer a 45–60 minute live presentation via Zoom which covers:
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What the menopause is, the different stages and the symptoms to look out for
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How the menopause impacts work performance (including UK national statistics)
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3 key drivers of menopause wellness including treatment options
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How to be a supportive employer, manager and colleague
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Practical adjustments in the workplace
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Real-world examples of employers excelling in menopause support
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Resources and further support/information
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Do you offer 1:1 support for our employees?
Yes — in addition to workplace presentations, I also offer quick and easy access to 1:1 support for employees who may be struggling with their menopause symptoms.
This can be arranged as part of your wellbeing offering or provided as a follow-up option after a group session. It’s a confidential space where staff can get personalised menopause guidance, support and practical strategies personalised to their specific challenges.
MEDIA & COLLABORATIONS
Are you Media Friendly?
Yes! I’m always happy to contribute expert commentary, articles or interviews on menopause, women's health and workplace wellbeing. Get in touch at jane@janemackaycoaching.com
Do you collaborate with brands or wellness professionals?
I welcome aligned collaborations, particularly with brands and professionals committed to evidence-based ethical menopause and women’s health support. Email me at jane@janemackaycoaching.com or contact me through my ‘Contact’ page.